A line that is really
in service. Try it.
This configuration was built for Doshin Nagasawa Co., Ltd. (DOING Doshin Nagasawa newspaper agency), a local newspaper agency. The demonstration line lets you walk through exactly the same call flow.
+81 800-111-9262 (0800-111-9262 within Japan)
The business
| Company | Doshin Nagasawa Co., Ltd. / 有限会社道新ながさわ |
| Branch | DOING Doshin Nagasawa newspaper agency |
| Sector | Local newspaper distribution agency |
| Area | Kiyota-ku, Sapporo, Hokkaido |
| Opening hours | Monday–Saturday, 9:00–19:00 |
What the demonstration line handles
- 01Simple questions such as opening hours and addressAnswered from the registered shop information. Anything not registered is passed to a person rather than guessed at.
- 02Holding and restarting newspaper deliveryTakes the caller’s name, address, and the hold period or restart date. Callers rarely use the formal words — everyday phrasing is understood.
- 03Taking product ordersRecords the caller’s name, phone number, and the item requested.
- 04Problems such as an undelivered paperTransferred to a person during opening hours. Outside them, the caller’s name and number are taken and staff are notified.
Example call
Taking a delivery hold. On a real call, details are read back to the caller for confirmation.
- Caller
I am away next week — could you stop the paper for about a week?
- AI
Certainly. May I take your name and address?
Logged as a delivery hold - Caller
(name, postal code, address)
- AI
Thank you. From which day should we stop, and until when?
Hold period confirmed - Caller
Also, I have a question about payment collection.
- AI
I will connect you with the person in charge — one moment please.
Transferred to a person
Calls answered by LineRelay are handled by AI. Call content is transcribed and processed in order to answer, transfer to a person, or send an SMS.
The same setup, for your line
Answers and call rules are configured around your sector and the calls you actually receive. Implementation takes four steps.