LineRelay

Phone menus, made smoother by AI.

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+1 778-786-0600

01 — What LineRelay does

No numbers to press.
Callers just speak.

LineRelay is AI telephone reception that answers common questions, transfers callers to a person, and sends details by SMS.

A conventional phone menu makes callers listen through every option and pick a number.

LineRelay simply asks what they need, in ordinary words — then answers, transfers, or sends the details by SMS.

  • 01Understands requests in natural conversationNo set phrases and no number menus.
  • 02English and MandarinHandles mid-call language switching and self-corrections.
  • 03Answers from registered informationOpening hours, access, services, and common questions.
  • 04Transfers to a personTransfers according to conditions you set in advance.
  • 05Sends information by SMSLinks and access details, sent during or after the call.

One phone number covers both languages. There is no language-selection menu.

02 — How a call is handled

The LineRelay call flow

  1. The caller says what they need

    No number menus and no set phrases required.

  2. AI understands the request

    English and Mandarin are both supported, including self-corrections and mid-call language switching.

  3. Registered information and call rules are checked

    LineRelay decides whether to answer or transfer, based on your registered information and the rules you set.

  4. Answer, transfer, or SMS

    Following those rules, LineRelay answers the caller, transfers them to a person, or sends an SMS.

Example call

  1. Caller

    Hi — what time are you open until?

  2. AI

    We are open Monday to Saturday, from 9 in the morning until 7 in the evening.

    Answered from registered information
  3. Caller

    Could you send me the address so I have it later?

  4. AI

    Of course. I will send the address and directions by SMS.

    SMS sent
  5. Caller

    And I need to speak to someone about my bill.

  6. AI

    I will connect you with the person in charge — one moment please.

    Transferred to a person
Read the FAQ
03 — Implementation and pricing

Keep the phone number
you already use

  1. Review your number and line

  2. Configure answers and call rules

  3. Verify with test calls

  4. Go live and tune

In most cases you can keep the phone number you use today.

See how implementation works

From $0 a month, scaled to your call volume.

Free

For trying LineRelay on a small number of calls.

$0/mo

Starter Popular

For a single location.

$39/mo

Bilingual Pro

For businesses with frequent English and Mandarin enquiries.

$99/mo

Business

For multi-location operations and high call volume.

$269/mo

Custom

For large organisations, with functions built to request.

Custom

Billed monthly, one month at a time.

See pricing
04 — Security & data

How call data is handled

On calls answered by LineRelay, call content is transcribed and processed in order to answer, transfer to a person, or send an SMS.

Retention periods, purposes, and the third-party providers involved are set out on the Security & Data Handling page.

See how data is handled
05 — Get in touch

Take the pressure
off your phone line.

Talk to us about a pilot Try the demonstration line