‘Press 2 for Hours’ is the past.
Phone menus make callers adapt to systems.
For as long as businesses have had phone lines, callers have done the work — waiting through recordings, memorizing options, pressing numbers, starting over.
LineRelay lets the system adapt to the caller. There is nothing to navigate. The caller says what they need, and the call simply moves forward.
A receptionist that listens first.
- 01Understands ordinary spoken requestsNo scripts to follow. Callers talk the way they always have.
- 02Responds in Japanese or EnglishNaturally, in short conversational turns — and callers can interrupt.
- 03Answers from approved business informationHours, directions, services — only what you have registered, nothing improvised.
- 04Transfers to a person when neededAnyone who asks for a person reaches one, under rules you set.
- 05Sends requested information by SMSDirections, links, details — delivered to the caller’s phone in writing.
One number. Two languages.
No language menu.
Callers speak naturally in Japanese or English — and can switch languages in the middle of the same call. No “Press 9 for English.” The conversation just continues.
Four quiet steps, in seconds.
The caller speaks naturally
No menu, no waiting. The call opens with a greeting, and the caller states their business in their own words.
LineRelay understands the request
The request is understood as ordinary language — in Japanese or English, even mid-sentence corrections.
Your information and rules shape the response
Approved business information and your call-handling rules determine what happens next. Nothing is invented.
An answer, a transfer, or an SMS
The caller gets an answer on the spot, reaches a person on your team, or receives the requested details by SMS.
Starting is deliberately uneventful.
Review the current phone setup
Configure business information and call rules
Test with real call scenarios
Launch the pilot and refine it
Most pilots begin without changing your published phone number.
ImplementationFrom free trial to full reception.
Free
Try LineRelay on real calls.
$0/mo
Starter
For a single shop or office.
$39/mo
Bilingual Pro
For businesses whose phones ring in two languages.
$99/mo
Business
For multi-location operations and high call volume.
$269/mo
US pricing in USD, billed monthly, month-to-month. Japan pricing in JPY is on the Japanese page.
PricingPlain language, not security theatre.
Calls may be handled by an AI receptionist. Speech may be transcribed and processed to answer the caller, transfer the call, or send requested material by SMS.
The current pilot does not save leads and keeps no persistent customer database inside LineRelay. Analytics is not yet available Coming soon
Third-party service providers process information as described on the Subprocessors page.
Security & Data Handling