Four steps to go live.
Calls are forwarded from the number you use today to LineRelay, and AI answers them. No construction work and no dedicated equipment. In most cases you keep your existing phone number.
The four steps
Review your phone setup
We check your current number, line, opening hours, and how calls reach a person today.
More detail
In most cases the number your customers know does not change. We confirm whether call forwarding alone is enough to start, and check your carrier’s terms.
Configure answers and call rules
We register opening hours, access, services, common questions, transfer conditions, and what gets sent by SMS.
More detail
The AI answers only from the information you register. Outside it, LineRelay does not improvise — it transfers or takes a message. You also decide here which topics must always reach a human.
Verify with test calls
We test in English and Mandarin, tuning answers, delivery, and transfer behaviour.
More detail
We run realistic test calls covering the requests you actually receive, checking wording, pacing, and transfers — before any customer reaches the line.
Go live
The service starts on your real line. Answers and call rules can be changed afterwards.
More detail
Registered information can be corrected after launch, and the service runs one month at a time.
Time to launch: 48 hours to a trial line, and seven days to full implementation, as a rule.
What you provide
- A list of the functions you want it to handle — the calls you actually receive, and what should happen to each
- Opening hours, address, and services
- Common questions and their answers
- Transfer destinations and the conditions for transferring
- The text and links to send by SMS
- The days and hours when AI answers
Next step
Tell us the calls you receive and we will show you how LineRelay would handle them.
Calls answered by LineRelay are handled by AI. Call content is transcribed and processed in order to answer, transfer to a person, or send an SMS.
Ask about implementation