Subprocessors
Who processes what.
Handling telephone calls requires specialist providers. This page lists them, what they do, and which categories of data they process. Providers marked conditional are used only in specific configurations and are pending confirmation of the deployed setup.
| Provider | Service | Purpose | Data categories | Privacy / security | Status | Added / updated |
|---|---|---|---|---|---|---|
| Twilio | Telephony, SMS, ConversationRelay | Carrying calls, call routing and transfer, streaming call audio, SMS delivery | Phone numbers, call metadata, call audio, SMS content | twilio.com | Active | 2026-07-22 |
| OpenAI | Language-model processing | Understanding transcribed requests and generating responses | Transcribed conversation content, approved business information | openai.com | Active | 2026-07-22 |
| Deepgram | Speech-to-text | Converting call audio to text, if enabled in the deployed configuration | Call audio, transcriptions | deepgram.com | Conditional — pending confirmation | 2026-07-22 |
| ElevenLabs | Text-to-speech | Generating the spoken voice, if enabled in the deployed configuration | Response text | elevenlabs.io | Conditional — pending confirmation | 2026-07-22 |
| Render | Application hosting | Hosting the call-handling application, if used in the deployed configuration | Call-handling data in transit, application logs | render.com | Conditional — pending confirmation | 2026-07-22 |
| [WEBSITE HOST TO CONFIRM] | Website hosting | Serving linerelay.ai | Visitor technical logs (e.g. IP addresses) | — | Conditional — host not yet selected | 2026-07-22 |
Each provider processes information under its own terms and retention practices. We do not state data regions or retention periods here that have not been confirmed in the deployed configuration. Questions: hello@linerelay.ai